Terms & Conditions

1. DEFINITIONS

“CGSO” means the Consumer Goods and Services Ombud
“Company” means Film Fun Holdings (Pty) Ltd t/a Teljoy Easyfix.
“CPA” means Consumer Protection Act 68 of 2008.
“Customer” means the person purchasing the Goods.
“ECTA” means Electronic Communications and Transactions Act 25 of 2002.
“Goods” means, new, graded, refurbished, pre-owned or second-hand products.
“SABC” means The South African Broadcasting Corporation (SOC) Limited

2. NATURE OF GOODS

2.1. All Goods sold are either new or second-hand, refurbished and/or pre-owned unless explicitly stated otherwise.
2.2. Goods may display cosmetic wear consistent with grading classification.
2.3. By placing an order, the Customer confirms their understanding and acceptance of the Good’s grading and condition.

3. GRADING SYSTEM

3.1. Grading:
• New – brand new.
• Grade A – immaculate condition, showing no visible signs of previous use, fully functional.
• Grade B – minor signs of previous handling, fully functional.
• Grade C – moderate cosmetic signs of wear, fully functional.

3.2. Goods shall be reasonably suitable for their general purpose, of good quality, in good working order, and free from material defects. The Customer acknowledges that cosmetic condition consistent with the applicable grading of the Goods, including ordinary wear and tear, does not in itself constitute a defect or non-conformity and shall not, on that basis alone, entitle the Customer to return the Goods.

4. PRICING & ORDER ACCEPTANCE

4.1. Orders placed on the Website constitute an offer by the Customer to purchase goods.
4.2. Acceptance of such offer only occurs once the Company has confirmed the order and dispatched the goods.
4.3. The Company reserves the right to refuse or cancel any order at any time prior to dispatch due to stock unavailability, pricing or system errors, suspected fraud, or other bona fide operational or legal reasons, including, where applicable to the Goods in question, whether the Customer has a valid TV licence in good standing with the SABC. Where payment has already been received in respect of a cancelled order, the Customer shall be entitled to a full refund.

5. ERRORS AND OMMISIONS

5.1. The Company takes reasonable care to ensure that all product descriptions, pricing, images, specifications and availability are accurate; however, errors and omissions may occur.
5.2. All listings constitute an invitation to do business and not a binding offer and do not constitute binding offers capable of acceptance by the Customer. A binding agreement is formed only upon confirmation of acceptance and dispatch.
5.3. In the event of any material error, including but not limited to pricing, product specifications or availability, the Company shall be entitled to correct such error and, where necessary, cancel or amend an order prior to dispatch. Where payment has already been received in respect of a cancelled order, the Customer shall be notified without undue delay and refunded in full to the original payment method. Any amendment to an order shall be subject to the Customer’s acceptance where required under applicable law.
5.4. The Customer acknowledges that obvious or manifest pricing errors (including pricing significantly below market value due to system or human error) shall not be binding on the Company.

6. DELIVERY & INSPECTION

6.1. The Customer undertakes to inspect the goods immediately upon delivery. Any visible damage, missing items or discrepancies should be reported in writing within 24 hours of delivery, supported by photographic evidence.
6.2. Risk in the goods passes to the Customer upon delivery.

7. PRODUCT

7.1. Appliances must be installed and operated in accordance with manufacturer specifications and applicable electrical standards. The use of surge protection devices is strongly recommended. Damage resulting from incorrect installation, electrical faults, or failure to use adequate protection may void warranty claims.
7.2. The Customer acknowledges that certain goods are second-hand, refurbished or reconditioned and may not be in original manufacturer condition. This is expressly disclosed in compliance with the CPA.

8. RETURNS, EXCHANGES AND REFUNDS

8.1. In addition to statutory rights, the Company offers a discretionary 10-day return period from the date of delivery, during which Customers may return goods for refund or exchange, provided that:
• the goods are unused and in original condition;
• the goods have not been installed, altered, or permanently assembled;
• all original packaging, accessories, and components are returned; and
• the goods are accompanied by reasonable proof of purchase.

8.2. This discretionary return policy applies only to non-defective goods and does not affect the Customer’s statutory rights.
8.3. Returned goods (where not returned under a statutory defect claim) must be in substantially the same condition as delivered. The Company may decline a discretionary return where inspection reasonably shows physical damage, misuse, abuse, negligence, unauthorised repair or tampering, electrical surge or lightning damage, moisture or water damage, corrosion, rust, pest infestation, or serial number alteration or removal.
8.4. Where a return is approved under this policy, refunds will be processed within 7–14 business days to the original payment method where supported by the applicable payment provider. Where a refund cannot be processed to the original payment method due to system, provider, or technical limitations, the refund will be made via electronic funds transfer (EFT) to a bank account nominated by the Customer. In such event, the Customer may be required to provide valid proof of banking details not older than three (3) months to ensure accurate payment processing.
8.5. Refunds exclude delivery fees unless otherwise required under applicable law and may include reasonable restoration costs to render the Goods fit for restocking.
8.6. To initiate a return, the Customer must contact the Company and provide: order number; full name and contact details; description of the issue and supporting photo or video evidence where applicable.
8.7. Refunds shall not exceed the original purchase price.
8.8. Exchanges are subject to stock availability and inspection approval.

9. WARRANTY

9.1. All refurbished, pre-owned and second-hand goods are sold with a 6-month warranty in accordance with Section 56 of the CPA, unless otherwise stated. New goods are covered by the manufacturer’s warranty.
9.2. The warranty strictly covers inherent mechanical or electrical defects and does not cover:
• Cosmetic wear consistent with grading
• Damage caused after delivery
• Improper installation or use of the Appliance for a purpose or duration for which it is not commonly intended to be used
• Power surges or lightning or Acts of God
• Damage caused by moisture, water damage, corrosion, rust, or other environmental factors
• Damage caused by Rodents, insects or other pestilence.
• Overloading or misuse
• Normal wear and tear

10. WARRANTY CLAIM PROCESS

10.1. All warranty claims must be submitted in writing and must include:
• Proof of purchase
• Detailed fault description
• Supporting photographic or video evidence (where requested)
10.2. The Customer must make the goods available for inspection. Failure to comply with this process may result in delays or rejection of the claim.

11. LIMITATION OF LIABILITY

11.1. To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental or consequential loss, including but not limited to loss of income, business interruption, or damage to other property.
11.2. In the event the Customer, notwithstanding the above, has a claim against the Company, such claim shall in all cases be limited to the purchase price of the Goods.

12. FRAUD PREVENTION

12.1. The Company implements fraud prevention measures including recording serial numbers, product condition imaging, and internal tracking.
12.2. Any attempt to submit a fraudulent claim, return substituted goods, or misrepresent product condition may result in:
• Claim rejection
• Cancellation of warranty
• Reporting to relevant authorities

13. DISPUTE RESOLUTION

Disputes may, where applicable, be referred to the CGSO or any other competent forum or regulatory authority having jurisdiction.

14. TV LICENCE VALIDATION

By registering and/or placing an order on this website for a television, you confirm that you hold a valid South African Broadcasting Corporation (SABC) TV licence as required by the Broadcasting Act 4 of 1999.

We reserve the right to verify and validate your SABC TV licence status at any point during the registration process, at the time of purchase, or at any stage of your account’s existence with us. This validation may be conducted through authorised channels in accordance with applicable South African law.

Should your SABC TV licence be found to be invalid, expired, or not in good standing, we reserve the right to:
• Suspend or cancel your order with immediate effect;
• Cancel any pending or unprocessed orders associated with your account; and
• Issue a full refund of any amounts paid, to the original payment method used, within 5 business days of the cancellation.

You will be notified via the email address registered to your account should any action be taken in terms of this clause. It remains your sole responsibility to ensure that your TV licence is valid and up to date at all times.

We shall not be held liable for any loss, inconvenience, or damages arising from the suspension or cancellation of your account as a result of an invalid or lapsed TV licence.

10. CONSUMER RIGHTS

Nothing in this policy limits or excludes any rights the Customer may have in terms of the CPA or the ECTA.